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Dead Universes! |
December 23, 2015 |
Reviewer:
Steven Collins from Ridgecrest, CA United States
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I have never had a problem with coro's services or products!,,,, but please buyer beware of this? I purchased this controller, and UNIVERSE 11 is dead!,,,, I have jumped through all of the "tests" with still the same result!,,, DEAD UNIVERSE 11!,,, COROS response was just buy another junk controller from us and we will determine how much money we will refund you! Plenty of other options out there and making me "purchase" another controller when this thing is clearly DEAD?,,, NOT RIGHT! ----- HOLIDAYCORO RESPONSE ---- We try our best to resolve every problem but sometimes it isn't possible for customers to provide sufficient technical information necessary for us to narrow the problem down to a root cause (as what the case here) and in those cases we offer two options - either cross-ship replacement where we pre-ship a new unit to customers along with a pre-paid return label/box and provide a full refund upon return of the defective hardware or for customers that do not wish to expend the deposit for the replacement unit, we send a pre-paid return label and then ship the replacement upon receipt of the defective hardware - again, all at no expense to the customer. Many years ago we tried working on an honor system for customers to send the defective units back to us but this proved problematic and time consuming, thus why we have switched to a cross-ship replacement program.
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