Knowledge Base:  

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When will my PRE-SALE order ship?
We know that our customers are ready to get their PRE-SALE orders as soon as possible and HolidayCoro absolutely wants to get our customers their items as soon as possible - we have absolutely zero re
Sales Tax and Tax Exemption Information
DO I HAVE TO PAY SALES TAX? HolidayCoro only collects sales tax in states that require such collection to occur (see list below). If sales tax is required in your state, the percentage and amount wil
HolidayCoro PRE-SALE Dates, Status and Policies
THIS CONTENT HAS MOVED TO A NEW LOCATION: https://support.holidaycoro.com/portal/kb/articles/presale
PRE-SALE Order Staus
All PRE-SALE Order Status Information has been moved to this page: https://www.holidaycoro.com/kb_results.asp?ID=103
Where do I see my current commissions and sales?
To view your current affiliate commissions you'll need to log in on our website using your account that was granted affiliate rights. Once logged in, you can go to "My Account / Order Status" and at t
Do HolidayCoro "Coro" type products come with lights?
For products that use "minilights", such as Singing Faces, Skeletons, Dancing Santa, etc, these products do not come with included mini lights. The reason that we don't supply lights with the produc
Warranty Periods and Policies for HolidayCoro Products
HolidayCoro Product Warranty Terms HolidayCoro wants to ensure that all our customers have a positive experience with their products. The warranty listed below is our minimum standard pro
I'm new to RGB Lighting - Where can I go for help?
Have you seen the amazing displays that can be created with RGB based technologies an wondered how you can do the same thing for your display but just don't know where to start? Building elements (Meg
Cross-Ship Replacement Instructions
You've been directed to this page because HolidayCoro support staff has determined that the product you have, may be or has been determined to be defective and needs to be exchanged for a replacement
Why does HolidayCoro offer a variable warranty on controllers?
Starting Jan 1, 2017, HolidayCoro moved from a standard warranty on all controllers to an variable warranty based on customer choice. Those choices are: No Warranty - the controller is sold as-is and
Power Injection with RGB Pixel Lights
For some projects, customers may determine that power injection is a suitable solution for their project. This page contains information generally about power injection, examples of how to perform it
When can I get paid for my affiliate sales?
We issue payment for affiliate commissions at the end of each quarter (March, June, Sept, Dec) if your current payments are $10 or more. Payment will be via paypal or check, depending on your per
Where is my order? (PRE-SALE Purchases)
This article has been replaced with this updated article: https://www.holidaycoro.com/kb_results.asp?ID=140
Rules and Code of Conduct for the HolidayCoro affiliate program
We usually solicit our most passionate HolidayCoro customers to be affiliates. We want to make sure that a commission doesn't get in the way of a potential customers needs - we want every customer
International Shipping Costs
Q: Do you ship to EU countries? A: As of 28-Jun-2021 we have discontinued shipments to the EU due to tax and clearance requirements. See this article for information about how to order shipments to t
What is the complete cost / What is required for a mini-light animated character?
Thank you for your interest in our Singing Faces / Characters that use Mini-Lights. This article covers what is required to complete these products including lights and controllers and also provide ge